This Refund Policy describes our policies for order cancellation, damaged, missing, or incorrect items, returns, and refunds when you make a purchase from wildravensoap.com
Order Cancellation
We cannot make order changes or cancel your order once it has been processed or shipped. If you would like to purchase different or additional products, you will need to place another order.
If you need to make changes to your billing, delivery, or email address after an order has been placed, please contact us immediately and we will try to assist you in correcting the information before the order is processed.
Damaged Items
We try our best to pack items carefully so that they are protected during the shipping process. However, once they leave our facility, it is hard to know how carefully they are handled.
If you have received a package or item that has been damaged during shipment, please contact us by email as soon as possible for a replacement. Your request for replacement must be submitted within 7 days of receiving the item and will require pictures of the damage to the package and/or items so we can report it to the shipper for a refund. Once we verify the damage, we will ship you replacements for the damaged items at no cost to you.
Missing Items
Although we check and double-check orders prior to shipping them out, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order.
Incorrect Items
If you received the wrong item in your shipment, we apologize for the mistake, and we'd be happy to send you the right one! Please send us an email with a photo of the wrong item (or items) we sent and we will get to work on sending you the correct items(s) right away. If you receive an item you did not order, enjoy it or share it with someone else!
Refunds
Due to the nature of our products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.
Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.