Ordering Information
Can I order your products over the phone?
Yes. We are available to take phone orders Tuesday through Saturday from 10 AM to 4 PM Mountain Time by calling 435-259-6967. You can also email us and someone will get back to you.
Can I order your products online?
Yes. Simply visit our online store, add the items you want to order from our website to your shopping cart, and click on the shopping cart icon to check out. If you need any assistance with this process please contact us.
Do you offer local pickup/drop-off for online orders?
Yes. However, you will need to place the order with a credit or debit card (Express Checkout with PayPal, Apple Pay, and Google Pay are not eligible). At checkout choose pickup or drop-off under delivery options. After your order has been placed, we will prepare it and let you know when it is ready for pickup/drop-off.
Do you ship products outside of the United States?
No. Unfortunately at this time we do not ship products internationally.
What if a product I want is listed as available but is really out of stock?
We work hard to keep an accurate record of our inventory on our website to reflect current availability, but occasionally mistakes do happen. If some of the items in your order are listed as available but are actually temporarily out of stock, we will ship the in-stock items and notify you of any parts of your order that cannot be fulfilled.
Currently, we do not offer back orders for items that are not available at the time your order is placed.
How much is the sales tax?
US Customers: We are required by law to collect sales tax on orders being shipped to Utah. If your order is being shipped to any other destination in the US, sales tax charges are based upon the state where your order is being shipped (some states require us to collect sales tax, others do not). All applicable state and local sales taxes will be calculated during the checkout process.
Can I change or cancel my order?
We cannot make order changes or cancel your order once it has been processed or shipped. If you would like to purchase different or additional products, you will need to place another order. If you need to make changes to your billing, delivery, or email address after an order has been placed, please contact us immediately and we will try to assist you in correcting the information before the order is processed.
Payment Information
What methods of payment do you take?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal, Apple Pay, and Google Pay.
Is your website secure?
Yes. We use the industry-standard SSL (Secure Sockets Layer) encryption to ensure that your online transaction and credit card information are safe. We do not save any credit card information in our system.
Shipping Information
How do you ship orders?
US Customers: We ship all orders via USPS Priority Mail using the least amount of packaging materials possible. All of the packaging materials we do use are reusable, recyclable, or biodegradable.
How long will it take for my order to arrive?
US Customers: Orders are packed and shipped within 2 to 3 days from the receipt of payment. All US orders ship with USPS Priority Mail which takes approximately 2 to 3 business days to arrive once shipped. When you receive it depends on your distance from Utah. Packages may also take longer to arrive around the holidays. Typically you will receive your order within 5 to 7 business days from the receipt of payment.
How can I track my order?
When you place an order from our online store, you’ll receive an email confirmation that your order has been received and is being processed, as well as an additional email once it has shipped with tracking information to see where your package is and when it will arrive.
What should I do if I accidentally ship a package to the wrong address?
We strongly encourage you to double check that the shipping address that you provide us with at the time of your order is correct to prevent order delays and lost packages. If you place an order with us and accidentally enter the incorrect shipping address at checkout, or have moved to a new location and forget to update your details, please contact us immediately at 435-259-6967 or orders@wildravensoap.com and we will do our best to update your shipping details before sending out the package.
Unfortunately, once your order has been processed and the parcel has been shipped to the address you specified, we can no longer accept responsibility for the package. However, if the shipment is returned to sender, once we receive it we can certainly issue you a refund (less the original cost of the shipping), or re-ship it to you at the retail shipping cost.
What should I do if I didn’t receive my package?
If you have not received your package in the time frame you expected it to arrive and cannot locate it via the tracking information provided by email when it shipped, please do not hesitate to contact us. We are happy to help!
What if an item arrives damaged or broken?
We try our best to pack items carefully so that they are protected during the shipping process. However, once they leave our facility, it is hard to know how carefully they are handled. If you have received a package or item that has been damaged during shipment, please contact us by email as soon as possible for a replacement.
Your request for replacement must be submitted within 7 days of receiving the item and will require pictures of the damage to the package and/or items so we can report it to the shipper for a refund. Once we verify the damage, we will ship you replacements for the damaged items at no cost to you.
What should I do if I received the wrong item?
If you received the wrong item in your shipment, we apologize for the mistake, and we'd be happy to send you the right one! Please send us an email with a photo of the wrong item (or items) we sent and we will get to work on sending you the correct items(s) right away. If you receive an item you did not order, enjoy it or share it with someone else!
What should I do if an item I ordered is missing?
US Customers: Although we check and double-check orders prior to shipping them out, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order.
What happens if my item melts in warm weather?
We do not use synthetic stabilizers, thickeners, or waxes in our products (we only use natural, plant-based emulsifiers), so items packaged in glass jars and metal tins are somewhat sensitive to changes in temperature. During warm weather, items may soften or even melt as they sit in warm delivery trucks, mailboxes, or on front porches.
The quality and properties of our products are not affected by melting, but their appearance may change slightly. If you receive a package on a warm sunny day, before opening the jars or tins, place the items in your refrigerator for a few hours to allow them to harden, in case they have melted in transit. After opening them, make sure to store them in a cool, dry place, out of direct sunlight.
Shipping Costs
What are your shipping options?
US Customers: We ship all orders via USPS Priority Mail. Your actual shipping costs will be calculated online, during checkout and are based on the amount of your order.
- Orders $28.00 and under ship for $9.00
- Orders $28.01 to $50.00 ship for $12.00
- Orders $50.01 to $75.00 ship for $13.50
- Orders $75.01 to $99.99 ship for $15.00
- Orders $100.00 and over ship for free.
Do you offer free shipping?
Yes. We currently offer free USPS Priority Mail shipping within the US on orders over $100.
What is your shipping schedule during winter holidays?
US Customers: The winter holiday season is a very busy time for us and the US Postal Service. We have been told that Priority Mail can take 5 to 6 business days during the holidays (instead of the usual 2 to 3 days) and even that is not guaranteed.
Christmas orders placed and processed by December 15th will be shipped by December 18th and should arrive on time. Please understand, however, that we have no control over US Mail. We are located in Utah. If you live in any other part of the country you may want to order earlier!
Returns and Refunds
What is your return policy?
Due to the nature of our products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.